THE ORDER PROCESS
Our friendly, well trained staff is always ready to assist you in making your purchasing decision and processing your order. By purchasing items from our website you are benefiting from a large selection as well as our experience and know-how. You always have the option to process your order via our website or can call our Customer Service department and have your order processed over the phone.
After your order is placed you will receive an e-mail confirmation with all order details. Please retain this e-mail receipt for your records and take the time to review all the details. In the event that the items ordered are not in stock at our warehouse we proceed with ordering the merchandise on your behalf. This typically occurs 24 hours after your order is placed. It is very important that any discrepancies, changes or cancellations are communicated in writing to Arrowhead Furniture within the 24-hour window. Any written communication received after the 24-hour window has passed will be reviewed by Arrowhead Furniture management based on our Cancellation Policy.
If you do not receive your order confirmation after 24 hours, please contact our Customer Service. Be sure to include your email address and details of the order. We will send a new confirmation or provide you an explanation for the failure to receive such.
You will continue to receive e-mail notifications from our Customer Service department concerning your order’s status. Should you have any questions or need any clarification please feel free to call our Customer Service Department.
We at Arrowhead Furniture take pride in providing our customers with the lowest rate of damages from all of our competition. We work tirelessly to ensure that all items are in the excellent condition that our customers deserve. We are proud of our minimal rate of reported damages! In the rare event that the merchandise arrives damaged or defective we will be happy to arrange for its repair or replacement at no additional charge to the customer. Arrowhead Furniture retains the right to determine the best method of rectifying the situation (repair versus exchange). Please see our Return and Refund Policy for more information.
We accept most major credit cards including but not limited to American Express, MasterCard, and Visa. Arrangements can be made to make payments via Check, Money Order, or Cashier's Check (in U.S. dollars and drawn on a U.S. bank). We also accept purchase orders under certain terms. Arrangements can be made by contacting our Customer Service.
PRODUCT AND PRICING INFORMATION
Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in our pricing and in description of the product and their colors and the other product information provided, errors can occur. Prices and Products displayed may be out of stock or discontinued and the prices are subject to change. In cases where such errors do occur, we expressly reserve the right not to honor offers made on this website or when accepting an order online. In the case that an order placed online is not accepted, any payments that have been authorized for that order will immediately be reversed.
Prices are subject to applicable taxes which are to be paid by the purchaser. Arrowhead Furniture charges sales tax on orders based on the destination of the order, in accordance with state and local tax laws. Items shipped to destinations in The State of Massachusetts are subject to applicable State and Local Sales Taxes. Prices are subject to shipping, delivery and handling charges.
COUPONS AND DISCOUNTS
During the checkout process you can enter any coupons and promotional codes that you would like to use with that order. To redeem a coupon or promotional code, enter the appropriate code. Please note, many promotional codes and coupons are limited to Special Offers and are valid only at the time of order placing. No coupons are available after an order is placed.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Arrowhead Furniture reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.